Hey all,
We're testing the SAP Password Manager 2.0 SP3 (latest version out there).
It works OK....but now it seems we have a conflict/problem if the SAP Password Manager is running BEFORE our users start the SAP BCM CDT (now known as SAP Contact Center ) (that's the "softphone" software our reps use to connect to our IVR to answer calls / screen pops with SAP CRM).
So IF the SAP Password Manager is running first...and then the CSRs start the BCM CDT....SOMETIMES their BCM queues are grey'd out (not selectable). Sometimes it works fine.
But the funny thing is that if I stop the SAP Password Manager, then start the BCM CDT, things work fine. So it's easy to prove this is related to the SAP Password Manager, since we never had this problem before I started demo'ing the NW SSO software.
I can toggle back and forth (for the most part) to prove it is something to do with the SAP Password Manager.
Anyway, I did notice that SAP hasn't released any updates to the SAP Password Manager for about a year now, and there just are not that many notes at all regarding this software.
I'm sure this will turn into a SAP message but I was wondering if there are any folks out there that have run into this.
The most interesting thing to me is that we're not even using the NW SSO2.0 suite for SSO to BCM CDT. it uses X.509 between our MS AD certs in the browser, and a config setting in the CDT.
Am also concerned that SAP hasn't released any updates to the SAP Password Manager in a while, so I wonder if this is even a product they plan on keeping up. I will say that it does work fairly well for NON-SAP stuff, like external URLs and other applications. it's helped fill in the blank for stuff I can't do via SNC / SPNEGO / X.509.
NICK