Hi Community
Have any SAP NW SSO members had this issue?:
We have installed SAP NW SSO Secure Login X.509 Based Solution according to the Best Practice Guide and it is working fine.
However we rolled out the Secure Login Client to +4000 client computers and as soon as we did, we had hundreds of users reporting that 80% of the time that they run Internet Explorer it crashed stating:
Internet Explorer has stopped working
Windows can check online for a solution to the problem
* Check online for a solution and close the program
* Close the program
Looking at the problem in detail:
Problem Event Name: APPCRASH
Application name: iexplore.exe
Fault Module Name: ntdll.dll
If a user chooses to check online for a solution, Internet Explorer recovers the browser tab and continues ok, or the same error happens. This is not a situation we can continue with.
This is happening 80% of the time to our users when they run Internet Explorer, and we have analysed the Windows Event Viewer logs to verify this.
As soon as we remove the Secure Login Client from the client computers this error does not occur at all - again we can see straight away from analysing the Windows Event Viewer Logs.
Currently we have had to remove the Secure Login Client from our +4000 client computers so as to ensure this error does not occur - but this means SAP NW SSO does not work for us (we use SAP NWBC and IE to access SAP ABAP systems).
Have any other members experienced this issue?
Thanks for your help
Mark